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Frequently Asked Questions
We answered the most common questions we receive about Slashpay app and dashboard. If you can't find an answer to your questions here, we'll be glad to help you by e-mail. Please write to us at [email protected].
My company is not based in the UK, can I still use Instant bank payments?
Unfortunately, Instant bank payments are available only in the UK for now. We'll be rolling out in more European countries in the second half of 2022.
Do I need to need to get a new hardware or a device to be able to accept payments with Slashpay POS?
Most probably no. That means you don't need to buy another device, card reader, POS terminal and your smart phone will be enough to accept payments. We assume that your smart phone is able to support the late iOS or Android updates, that's the only requirement.
How often will I get paid? What is the frequency of payouts?
With instant bank payments, you get 100% of the payment amount and you get it immediately. There is simply no waiting time for any payouts since the transactions settle on a real time basis and the payment amount arrives to your bank account instantly.

With card payments, it is also up to you to choose within your Stripe account how often you want to have the payouts. It can be daily, weekly or monthly depending on your preference.
Do my customers need an app to make the payment?
No they don't.

  1. For instant bank payments, they can the QR code and pay by using their own internet banking app without needing to download anything.
  2. For card payments, they scan the QR code and use either Apple Pay/G Pay to pay in seconds or they provide their card/card info to complete the payment.
In all of these options, all they need to do is to scan & pay. That's all.

Can I decide on which payment method to accept payments?
Yes, we wanted to leave this choice to the business owners instead of your customers. They can still ask for another option but mainly it is you who will choose in between instant bank payments and card payments.
Do I need to have a Stripe account to accept card payments?
Yes. We partner with Stripe and handle all card payments with them. It is
Does "Tap card to pay" option work with any smart phone?
Currently "Tap card to pay" function works on all Android based smart phones that have an NFC chip. Unfortunately, Apple does not support 3rd party NFC payments therefore it does not work on iPhones.
Do you provide any reporting?
You can instantly see all the transactions history in the Slashpay POS app or on your dashboard.